Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
1. Change of Mind
1.1 Under the "Distance Selling Directive" a purchaser has the right to return goods within 7 days.
1.2 This option does not apply to Business Customers or computer software or in house sales.
1.3 If you wish to return goods to us under the "Distance Selling Directive" you must contact our Customer Service Department by sending an email to firstname.lastname@example.org indicating this as the reason for your return of goods (see Return of Goods) and obtain an RMA (Returned Merchandise Authorisation) number. It is the responsibility of the purchaser to return the goods to us at their expense. The goods will be checked upon receipt and where they meet the requisite conditions a credit will be issued using the same method as used to pay for the goods. If the goods are found to have been damaged a credit will not be issued and the purchaser will be notified that the goods will be made available for collection. If the goods are then not collected within 30 days they will be disposed of without recompense.
2. Return of Goods
2.1 We will accept the return of goods found, on delivery to the Customer, to be faulty or not working in accordance with the manufacturer's specification and notified to us within 7 days of receipt (see RMA below) or within the manufacturer's warranty return policy.
2.2 If you wish to return goods to Affordable Intelligent Homes you must first obtain an RMA (Returned Merchandise Authorisation) number from our Customer Service Department by email to email@example.com. The reason for using email is to provide a record. Returns will only be dealt with by e-mail. An RMA will remain valid for 29 days. It is your responsibility to return the goods to us at your own cost.
2.3 Goods returned to us must show the RMA number clearly on the outside of the packaging or they will not be accepted at our warehouse. They must be packaged securely and include all manuals, accessories, original packaging and the manufacturer's packaging must not be defaced. A charge will be applied to rectify any damage to the goods or packaging. Once payment or purchase order has been received for the order, a restocking charge of 20% of the order value will apply on all return items.
3. Manufacturer's Warranty
3.1 All goods supplied carry a manufacturer's warranty. This will deal with the repair of any product which was working at the point of receipt but developed a subsequent fault. Our Customer Service Department can advise you on the specific warranties available with our range of products.
3.2 All warranties are subject to a back to base clause. It is the responsibility of the buyer to return the faulty device to our offices at their own cost for further details, please email our Customer Service Department at firstname.lastname@example.org.
4.1 We offer no guarantee of suitability for the product you select and the onus lies with you to satisfy yourself in advance of purchase.
4.2 We cannot accept responsibility for circumstances outside our control, such as in the case of strikes, fire, war, acts of terror, riots, violent disorder, natural disasters, cable restrictions, shortages in stock or transportation, exchange fluctuations, currency shortages, governmental or regulatory action, or delays in deliveries from suppliers or manufacturers or the effect of such delays.
4.3 We will seek to resolve any dispute amicably and where that is not possible then through an agreed third party and where such effort does not reach an outcome satisfactory to both parties then it should be referred to the relevant court of law.
4.4 All returns must be sent to Affordable Intelligent Homes , Unit 46, Kells Business Park, Kells, Co. Meath. Returns will not be accepted without an RMA number as detailed above.
5.1 Orders can only be cancelled prior to dispatch. Orders cancelled prior to dispatch will not be subject to re-stocking charges but will be subject to visa and paypal charges incurred if applicable.